The use of a survey bot can be the difference between an effective feedback process and one that doesn’t really accomplish anything. When you use a survey bot to ask your customers questions about their experience with your website or products. You can gain valuable insights into how well your business is doing. Surveys also help you target specific audiences for future marketing campaigns and improve the way your company interacts with potential customers.
Understanding Survey Bot
A Survey Bot is a web application that allows you to create surveys and distribute them via email. It’s similar to other automated survey services.
However, there are some major differences between these types of bots:
- The Survey Bot has the ability to send emails directly from your website or blog. Instead of sending them through third-party sites. This means that you can create your own branded messages and send them directly into subscribers’ inboxes with just one click! You also don’t need any technical knowledge when it comes down to how this software works. All you have to do is download the app onto your computer first before using it later on down below.
It’s Free And Easy To Use
The first thing you need to know about using a Survey Bot is that it’s free and easy to use. You don’t need any technical skills or programming knowledge, because all you have to do is choose the questions and answers from the pre-populated list, then send them out via email or social media channels. Once your survey has been sent out, people will be able to fill out their responses directly on your website or social media pages without having access to any sensitive information from outside of those platforms (like email addresses).
With this setup in place, anyone who likes what they see can sign up for an account and start using Survey Bot right away!
This is a great way to get feedback on your products and services, or just to learn more about what people think about topics that are important to you. You can also use Survey Bot as a tool for customer service by asking customers how they feel about their experiences with your brand or company.
Define Your Target Audience
Before you start creating your survey, it’s important to determine who exactly you want to reach. This can be done by asking yourself these questions:
- Who are the people who would benefit from this survey?
- When and where will I send this survey? (e.g., email, social media)
- What kind of information should I collect from each person in order for them to benefit from it?
- What kind of questions should I ask on my survey so that it is tailored specifically for each person’s needs and wants?
Once you have a clear picture of who you want to reach and the type of information they need, it’s time to create your survey. The best way to do this is by writing down all the questions that pertain specifically to each person’s needs.
Design The Survey Questions
Before you start designing your survey, consider the following questions:
- Are the questions relevant? If a visitor to your site is looking for something specific and doesn’t find it, they may leave frustrated. Make sure that each question on your survey can be answered with a simple yes or no.
- Is the question long? Longer questions tend to confuse people and make it harder for them to complete their work within an allotted time frame (which is why we recommend using our tool). Keep in mind that surveys should not last more than 30 minutes if possible—or else users will just go elsewhere!
- Are the questions clear? If you ask a question that contains too many words, users may not know what you mean. This can lead to confusion and frustration on their part. Try to keep your survey as straightforward as possible without being overly simplistic.
Create Survey Logic
Once you’ve created your survey, it’s time to create some logic. This is the code that runs when a user clicks on a question or submits an answer. It’s also where all of your questions are located and what determines if they can submit their answer or not.
- Conditional Logic: If-Then Statements
- Unconditional Logic: ‘All’ Conditionals
There are two main types of logic: conditional and unconditional. Conditional logic checks whether or not an item belongs in the list based on some condition. For example, if this user has been active for more than 30 days. Unconditional logic will allow anyone who can access the page to see any data regardless of whether they’ve been active or not (e.g., if anyone has viewed our website recently).
Invite Participants
To get better feedback from your website, you’ll want to invite participants. This means inviting them from either the email list or social media accounts that you already have. You can also use a survey bot as an opportunity for people who aren’t familiar with it but might be interested in participating in surveys online.
Invite participants by sending an invitation email:
- Select the type of participant that you’d like most on your team (e.g., current website visitors). For example, if someone has visited your website recently and wants more information about how they can get involved with what you’re doing, then this person should receive an invitation and be able to join right away without having any questions about why he/she was invited or what he/she is being asked about at all!
- Choose whether or not this person will receive updates when new invitations are sent out (if so). This way he/she won’t forget about us again after receiving our first email—and hopefully follow up with another one soon after!
Take action on your surveys!
As you use your survey bot, be sure to take action on the feedback it provides. The best way to do this is by using data from your surveys in order to improve your product, marketing and customer service.
For example: if someone says that they’d like a discount when buying something from your website, use this information as inspiration for creating an email series that gives these people special offers for future purchases. Or maybe there’s a specific feature on the site where users have complained about being unable or unwilling to find what they need within its navigation system—figure out how exactly people could navigate themselves around those areas so that everyone knows where everything is located!
Conclusion
Now that you know how to use survey bots, let’s get started. It’s free and easy to create your own survey bot with BotUp and be sure to keep an eye out for more ways to use bots as part of your marketing strategy!
